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Frequently Asked Questions

I need my art immediately! Can I rush it?

Yes, a rush option is available during the check-out process. The rush option pushes your order to the front of the list, making it a priority. Please note: Rush orders accrue a fee of 25% of your total.

How do you package my order?

Rolled fine art paper and canvas ship in secure shipping tubes, while stretched canvas and framed pieces are protected with cardboard corners, bubble wrap, craft paper, and a secure shipping box.

What is your policy on returns or exchanges? 

AT STEFANI FINE ART, OUR MISSION IS TO PROVIDE THE BEST ART, SERVICE AND SATISFACTION TO ALL OF OUR COLLECTORS.

Sometimes, no matter how carefully we’ve packed it, a package gets damaged during shipping. We understand. We’re happy to make things right. Please help us by following our return policy. 

All orders are handled and packaged to guarantee their safe arrival. If your package is received with obvious external damage, please refuse shipment unopened, citing damage. If at all possible, please photograph the damaged package.

If, upon opening your package, you find the contents damaged, please keep all of the original packaging and notify us immediately. Please photograph the damaged artwork. You must save the box and all of the packing material. We must have these items to process a claim with the shipping carrier. 

You must save the box and all of the packing material. We must have these items to process a claim with the shipping carrier.

In order to help to ensure immediate replacement of your order or a store credit for the purchase price, please be sure to have the following info ready:

1.  Order number

2.  Item name or description

3.  Purchasing name and address

4. Photographs of the damaged packaging and/or artwork

Please contact us within three (3) days of recieiving the artwork. Email hello@stefaniphotography.com or call 1-503-378-0636. We will respond promptly with instructions about how to return the artwork.

We will not issue credit for any merchandise that has reached beyond 30 calendar days from the time you received your order. We are sorry, but original shipping charges are not refundable.

What is your shipping policy?

There are a number of variables that will affect the price of shipping. The price you see at the check out will be calculated based on weight, quantity, size and your location. We never mark up shipping costs. 

Here's what to expect:

Small to medium  $13.95 - $32.95

Medium to large $46.95 - $56.95

Oversize (36x48 and larger) $149.95 - $199.95

We ship using USPS and UPS. You will receive tracking number via email as soon as your order has shipped.

How can I keep up with your new work?

The best way to keep in touch with our upcoming shows and appearances is to subscribe to our email newsletter. 

How long have you been in business? 

We have been continuously operating full-time as artists and as a portrait studio since 1967. 

How do I contact you? 

We always love to hear from you.  

Call or email: 503-378-0636, hello(at)stefaniphotography.com

Mailing address: 1830 High ST SE, Salem, OR 97302

I am an interior designer. Can you assist me? 

Yes, absolutely. Click here for a message just for you. 

What type of glass do you use for framing?

We use a 2 mil clear plexi-glass. It is ideal for safe shipping and blocks 66% of harmful UV light.

What makes your art different from art I can get at a store? 

Our prints are hand-crafted only after you place your order. We use only the highest quality materials available. They are never mass-produced. 

THE STEFANI PRINTING PROCESS YIELDS EXCEPTIONAL DEPTH AND RICH, VIVID COLORS ON LUXURIOUS PAPER. THEY ARE TRUE PIECES OF ART. 

We take pride in the quality of our work and guarantee you are receiving works of art of the highest craftsmanship.

Stefani Fine Art utilizes the latest technological advances in photography print making. Images are either digitally scanned or captured directly on camera and are printed with a high-resolution, eleven-color, professional large format printer with archival inks. The inks and paper that we use are rated to provide a life expectancy of over 200 years.

When handled with care and kept out of direct sunlight, your artwork will last for generations.

WE ARE OFTEN TOLD THAT OUR PRINTS ARE SO CRISP AND BRIGHT THAT THEY LOOK AS IF YOU COULD "JUMP RIGHT IN" TO THEM. WE AGREE. THE LARGER THEY ARE, THE MORE DYNAMIC AND GORGEOUS THEY BECOME.

How long will my art last? 

If kept out of direct sunlight, your art should last for more than 200 years. 

 

 

 

 

Stefani Fine Art – our promise – your absolute delight badge

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

OUR MISSION IS TO PROVIDE THE BEST ART, SERVICE AND SATISFACTION TO ALL OF OUR CUSTOMERS. Sometimes, no matter how carefully we’ve packed it, a package gets damaged during shipping. We understand. We’re happy to make things right. Please help us by following our return policy.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Museum quality canvas and fine art archival giclée prints and reproductions. 100% acid free archival papers.

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